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FAQ
Frequently asked questions
General
Are your products environmentally friendly?
Yes, our products are eco-friendly, all of our products have passed the Oeko-Tex Standard 100 test for harmful substances.
Do you offer custom color matching services?
Yes, our color technology specialists can provide innovative color services and fast, effective solutions to match your specific color requirements.
Can I place a small order to test your products?
Yes, we offer small minimum order quantities to accommodate testing and sampling needs.
What types of embroidery threads do you offer?
We offer a wide range of embroidery threads, including viscose rayon, polyester, and multicolored threads in various specifications.
How do you ensure the quality of your threads?
We have a comprehensive quality control process with senior inspectors overseeing five main links, from raw materials to finished products.
Do you offer international shipping?
Yes, we specialize in efficient bulk shipments and have established partnerships with shipping providers to offer the best export rates.
How can I become a distributor of your products?
Please contact our sales team to discuss distributor opportunities and requirements.
Do you provide samples for testing?
Yes, we can provide samples for qualified orders to ensure you can evaluate our thread quality before placing bulk order.
What support do you offer for technical issues or inquiries?
Our customer service team is available to assist with any technical issues or inquiries you may have. Feel free to contact us for support.
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